Frequently Asked Questions

How do I get to Route 20?

Route 20 is located one block West of I-94 on HWY 20 in Racine, WI. From North or South, exit I-94 at HWY 20 / Exit 333 and head west exactly one block. Route 20 is on the South side of the street.

Should I purchase tickets in advance?

It is always a good idea to purchase tickets in advance. Certain events may increase in price on the day of the event. Tickets purchased via our Ticketweb ticket service are the only tickets we accept.

Can I purchase tickets at the box office and/or over the phone?

Yes to both. We recommend you purchase them online from our website. While our website is online 24/7, we are a small operation and our in-house staff may not always be able to assist you.

Are my tickets General Admission or Reserved Seating?

We set up shows to suit the needs of the performance. It will vary based on the event you purchase tickets for. All information you need for your ticket should be able to be viewed before and after purchasing said ticket.

What type of payment is accepted?

Cash is king. We can accept all major credit cards. No personal checks are accepted.

How old do I have to be to see a show?

All shows are 18+ unless otherwise stated. We do from time-to-time promote all ages shows. If you are under 18 you MUST be accompanied by your parent or guardian and one person in your party with a valid driver’s license must be a designated driver. The last thing we want is for the parent/guardian to drive drunk with their child in the car!

Do I have to be 18 to eat at Route 20?

No. We are a full-service restaurant and are open to the public with no age restrictions in the dining area. However, you must be 21 or over and have a valid state or federal picture ID to enter the bar area and/or to consume alcohol.

I’m 21, but my dog ate my ID!

Tough luck. No ID = no alcohol or entrance to the bar area. Period. We will ask our customers to provide a valid ID upon entering on event nights. It is the law. Route 20 reserves the right to deny entrance to anyone who does not provide a valid ID or to anyone who provides an ID that is damaged in any way, shape, or form. Route 20 will confiscate any ID that is thought to be fake or does not belong to the person attempting to use it.

I left my credit card or forgot to pay my bill. Now what?

Please contact us at (262) 898-7900 and a staff member will be able to assist you with your lost items. A 20% gratuity will be added to any unpaid tabs left behind at the end of the night.

How does Route 20 promote events booked at their venue?

Route 20 advertises through various radio, print, and social media outlets. While we try our best to promote every show, we also expect your shows at Route 20 to the best of your ability.

My band has a confirmed show at Route 20. Now what?

Route 20 is a destination location. That means you are expected to promote your show to your fans and get them out to your show to the best of your abilities. Do not expect people to magically show up.

Some things you can do to help promote your show:

• Drop off some high-quality posters promoting your event here so that we may hang them around the establishment.
• Make an event on Facebook, invite all of your friends, and share it onto our Facebook page. If you do not know how to do that, please ask. We can help! We will also make an event on our Facebook page.
• There are plenty of other places around the area to hang up posters and hand out flyers. If you need some ideas, feel free to ask and we can help give you some locations.
• Make phone-calls and send texts to your friends promoting your show. Snapchat or Instagram your flyer/poster. Get the word out there!

Although we try and promote all of our events, please understand that we promote ALL of our events. It is a lot of the time more effective and beneficial for each artist to promote their events here personally. Furthermore, we do pay attention and notice when artists do not promote their own show.

I want to take pictures/video during a show. What can I do?

Using your phones and small point-and-shoot consumer cameras is okay. Professional DSLR cameras and larger, higher-quality cameras must be cleared by us before you can take it out of your bag.

If you were hired by a band/artist playing and are going to be taking pictures, please let our security know beforehand with confirmation by the band/artist manager. At that point, shoot to your heart’s content, per the band’s wishes.

If you are cleared with your professional camera and are not hired by the band:

You are only allowed to shoot during the first 3 songs of the show, per band.

No standing on-stage or behind stage unless given specific clearance for that.

NO FLASH.

You will be asked to take your camera out to your vehicle if you do not follow these rules.